All Systems Operational
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PORTAL   (?) This is the access for the main website, where you can upload and access your files. [IPv4 / IPv6] Operational
DOWNLOAD-3   (?) Download Server LAS-1 [IPv4 / IPv6] Operational
DOWNLOAD-4   (?) Download Server NYC-1 [IPv4 / IPv6] Operational
DOWNLOAD-5   (?) Download Server SAO-1 [IPv4] Operational
STORAGE   (?) Storage Server that communicates with our Download Server [IPv4 / IPv6] Operational

Incident history

✓ Resolved
Services affected: STORAGE

Storage Maintenance

February 10, 2019 at 12:00 AM

Resolved - Maintenance is over with no issues.

Investigating - We are starting a maintenance that should last for about 2 hours, estimated finish time is 02:00 UTC on Sunday 10 February 2019.

✓ Resolved
Services affected: STORAGE

503 Service Interruption at Storage

January 28, 2019 at 9:33 PM

Monitoring - Service is restored to storage. but remains in Disrupted state while monitoring continues.

Investigating - System is unreachable. ETA to recovery is 1 hour 10:30 UTC.

✓ Resolved
Services affected: STORAGE

Block Storage Downtime

January 25, 2019 at 3:34 PM

Resolved - The problems were resolved and all archives are accessible, the system is currently stable.

Monitoring - The system is stable for recent and new archives, there is some problems reading older archives, this is being investigated.

Monitoring - We are approaching full service at this time. Continuous monitoring of the system is in place to ensure that there are no further issues. Our next status update will be on Sunday.

Monitoring - We believe that the problem has been isolated and mitigated and service should be functioning at this time at slightly degraded levels. We continue to monitor the service and will provide another update in a couple of hours. We are in the process of correcting these problems and we have been able to restore partial service.

Monitoring - We are re-enabling traffic at a reduced rate to allow the system to come back up to full service.

Identified - The Block Storage provider is once again offline.
Quote: “We are in the process of correcting these problems, but service is going to be more severely impacted for up to another 2 hours.”

Monitoring - The service is back online and we are currently monitoring making sure that everything is working as it is supposed to, you may have trouble here and there, but it’s very unlikely.

Identified - There is a problem with our block storage provider, the downtime should be resolved in more or less 60 minutes. The website has been put in maintenance mode for the moment, as users are unable to upload or download for the time being.